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Sony HDR-HC3 Tape Door Won't Close with C:32:11 Error Code

I have a one and a half year old Sony HDR-HC3 and I am having similar trouble. I recently ejected a mini DV tape and I now get the infamous error code c:32:11 and am unable to close the tape door (with or without a tape inside). I have tried all combinations of pulling ac power and battery to no avail. I have tried powering it back on while holding the door closed and still nothing. I get the error code C:32:11 some beeping and every once in a while it will tell me to reconnect to power supply (even while it is connected to the power supply). I have read previous posts about the secondary slim battery, but not sure if this camera has one. All other funcitions appear to work (zooming, night vision etc) Please Help! Sony wants over 500 bucks to fix it. (this camera costs over 1000.00 less than two years ago) thanks in advance to everyone on this list for hearing me out.

Josh

Josh
Thu, 06 Mar 2008 20:21:34 +0000

Wow...I have the same issue...I have a HDR-HC7...If I get an answer sooner than you I'll let you know. Could you please do the same????

Yonel
Tue, 08 Apr 2008 03:42:05 +0000

I have the same problem too. I have the Sony DCR-PC100. I had a 31:23 error and my tape was stuck in and I couldn't play or record. I tried all of the opening door and disconecting tricks and even slapped it a few times and wow it all opened up to reveal a slightly twisted tape which I was able to remove. I thought my troubles were over but now the tape compartment is stuck open just inside the door (ie not fully ejected). Can't get a tape in and can't close it!!! Grrr.
Any suggestions greatly appreciated.

Belinda
Thu, 01 May 2008 06:07:35 +0000

I have the same problem with the HDR-HC3 I just bought on eBay. Before this happened, I believe the i.Link port stopped working.

Gordon
Mon, 05 May 2008 17:01:00 +0000

I have precisely this problem with a DCR-IP7E. Couldn't get a tape out so followed the instructions elsewhere on this site and successfully ejected the tape:

DCR-TRV350 tape wont eject C:32:11

Unfortunately, now the thing won't close. I keep getting either a 32:11 or 31:11 error and like Josh, I'm unsure as to whether this unit has a so-called slimline battery.

Sony's website's about as helpful as a chocolate teapot so if anyone has managed to resolve this themselves (as supposedly we're meant to be able to do - according to the manual) then any advice would be appreciated!

Mike
Mon, 26 May 2008 16:28:10 +0000

I fixed my HDR-HC3 with the same C32:11 open door problem by (no kidding) holding it firmly with one hand and hitting the bottom of the cam as hard as I could 3 or 4 times-plugged it back in and it works now-Good luck!

Chuck
Thu, 03 Jul 2008 03:03:48 +0000

Wow Thank you Chuck!! That really worked for my sony!!!!!!

boo boo
Sun, 03 Aug 2008 17:42:44 +0000

I tried your recommendation... Hitting the bottom side.. But, HC3 blinks C32:11.

Is there anybody who has solution ???

Youngsoon Choi
Sat, 11 Oct 2008 13:54:07 +0000

Hitting the camera actually worked! Who said violence is bad?

wegge
Thu, 23 Oct 2008 16:41:16 +0000

it worked on my dcr-hc28 thanks!!!!!!

Jack
Tue, 25 Nov 2008 05:16:14 +0000

I contacted their chatline with the same problem and they fixed it!

Take out the battery and the AC cord.
Turn the camera on (tape, memory, edit settings) for 15 seconds.
Turn camera to off setting.
Plug battery or AC cord back in.

After doing this, my camera accepted the tape - door stayed shut and tape descended into the camera.

Paul Workentine
Sun, 21 Dec 2008 18:24:02 +0000

That seemed to work for me.
I hit the bottom several times and the mechanism kicked in.

Wooo Hooo!!

Thanks

Peter
Thu, 25 Dec 2008 23:11:02 +0000

I have the HDR-HC3 and it has the same problem. The cassette door will not stay closed. The "hitting" solution unfortunately did not work for me and neither did contacting Sony's on-line support technician. Sony says it will cost over $300 (parts and labour) to fix it because the door must be broken. They can't actually confirm that it IS broken or see any broken parts but their suggestion is to simply replace the entire door unit.

I have been a loyal Sony customer my entire life because Sony used to mean quality. But when I see this many people (and I have visited many other blog sites) with the same exact problem and no solution or recall from Sony then I have to pull my support from this company. Panasonic is coming out with some very interesting camcorders in 2009. Unfortunately, in this economy a new toy is not an option but I will keep them in mind for when I can afford toys again. If I keep my $300 and save $500 more by the end of this year then I will be able to buy a brand new camcorder (not from Sony)!!!

For those of you in Canada who are interested in sending a strongly worded email to Sony here is their email address for consumer product complaints.
general_enquiries@sony.ca

International (Calling from outside the US or Canada): 1-239-768-7669

Or within the US 1-800-222-7669 (SONY)
Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM EST

Niki Mits
Wed, 11 Feb 2009 16:03:19 +0000

haha the caveman hit trick worked

mallard
Wed, 04 Mar 2009 00:51:21 +0000

nothing works for me :( am using a DCR-HC28. the door just wont close. should I leave the tape inside? or do I leave the cam on? when smacking it? I have tried smacking it in every possible way I could think of... leaving the tape inside, with out the battery, with the battery in, with the cable connected, with out the cable. I smacked it with my hand, held it hard & hit the base to my knee, hit it to the edge of the table but of course with some cushioning. nothing works, the door remains open. the authorized service guy is asking for $100 to fix it & am in no mood for it. here - http://answers.yahoo.com/question/index?qid=20080923011538AA . . . - I read about re-seating the "date battery" no clue where to find it. Any help is much appreciated. Thanks.

Nc
Wed, 11 Mar 2009 11:09:10 +0000

ROFL - I can't believe it, but worked for me too after the door wouldn't stay closed on my Panasonic NV-DS60, so even if you don't have a Sony, you might want to try this (er, but don't blame me if smoke comes out) :-D

Ravis
Sun, 05 Apr 2009 23:47:22 +0000

Same problem. I bought this damn thing from Japan, leaving behing JVC (people who invented High Def), Panasonic, Sharp, Canon and many other brands offering much more than this piece of shit. I am so disappointed by the freaking quality of this camcoder. This damn thing is made in Japan.

Kapil
Thu, 09 Apr 2009 00:06:20 +0000

I just can't believe this. I have not been able to close the tape door of my Sony DCR-HC48 for 2 months. I have been getting the error C32:11 error message and "Reattach battery" message. So I'm reading this forum with disbelief that the solution is to "wack" the bottom of the unit. How crazy!.... so I tried it.....held the tape door closed and wacked the bottom of the unit quite hard about 5 times...... Low and behold IT WORKED. Tape door stayed closed and tape descended. So far I have re-inserted and removed the tape 3 times sucessfully......woo-hoo.

John
Tue, 05 May 2009 02:25:41 +0000

My previous problem was stuck tape. After repeatedly unplugging the power and turning back on keeping it on vcr or camera mode, and adding the bang theory, for about 1 to 2 hours, the tape finally made its way out to a full eject. The whirring sound and the beep were due to the loose tape detected by the camera. My new problem is I cannot close the tape compartment with tape in it. The whirring and the sounding continues, but it's totally opposite now. Yikes

Autum
Sat, 23 May 2009 02:58:50 +0000

Icant belive it I have a DHR-HC38 I could not get the darn door shut. I was about to chuck it and this works! WTF Sony?

Derek
Sun, 24 May 2009 18:57:21 +0000

The same thing happened to my camera, and I used the whacking technique and it worked!! But now it's happened again, and I'm quickly losing hope. What even causes this problem? An old tape? Any expert's advice will be greatly appreciated... :(

Luke
Sun, 24 May 2009 19:39:59 +0000

MY HDR HC3 HAS THE SAME PROBLEM; JUST SUDDENLY CASSETTE WON'T CLOSE AND getting the error C32:11. HAD BEEN RECORDED LESS THAN 10 TAPES IN LESS THAN 2 YEARS . DAMMED SONY! $500 TO FIX WHILE THE NEW HC9 CAN GET FOR AROUND $800.

NICK
Sat, 30 May 2009 20:48:55 +0000

I can not belive this all of this... I have a Sony DCR-HC48 and I have not been able to close it for 3 months. I have tried all plug and unplug combinations, pressing the reset button, battery on and off... I tried to wack it a few times too and nothing. I get the message "Re-attach the power source", even if the power is attached directly. I don't know what to do. Please guys, if you know anything else help is greatly needed!!!

Walter
Mon, 08 Jun 2009 04:13:38 +0000

I am using a DCR-HC38. the door just wont close. have been through this before and removing the battery worked after several tries. Now months later it is doing it again and not working this time. I wanted to attempt to remove the "date battery" but also have no clue where to find it. Any help is much appreciated. Thanks

Julie
Mon, 15 Jun 2009 01:37:08 +0000

Okay I have been researching this a bit (tape door won't close) on my HC3 which seems to have the problem and I think I have tracked down the problem to the part. On the tape transport mechanism there is a motor that pushes downward on a latch to release the tape after the tape slide has been extended has been opened. The problem is that after mechanism releases the tape it is not moving out of the way to allow the door to be closed again. I have found that if I remove the battery with the camera off and then install it again... and then wait for the motor to move the little back up everything works fine. The weird thing is it doesn't 'feel' like a mechanical problem, when I pull the battery and place it back in the mechanism eventually resets itself with no problem. However, after ejecting a tape, I cannot even hear it try to lift the mechanism again so I am inclined to believe a senor or something is blocking it from opening.

I have attached an image showing the parts and it might be a help to anyone.
Anyone have any ideas?

Nick
Tue, 16 Jun 2009 13:07:57 +0000

I just fixed C:32:11 on my HDR-HC3. The solution as following

1. Remove power supply and battery.
2. Use small screw driver to rise door latch release until the tape cartridge door can be closed. The latch release I fixed was shown on Nick's picture, marked as "Rise ~2mm". It's a little piece of thin metal.
3. Pull out tape cartridge and let the door open again.
4. Hit the bottom several times. (Chuck's hit method)
5. Plug power cable or battery, wait several seconds, make sure C:32:11 disappear. If still get C:32:11, remove power and do the "hit method" again.
6. Close tape cartridge. The cartridge motor should move down. If not, do Step 1-5 again.

At this time, my cartridge stuck at the half way, and C:32:10 pops up. After simply unplugging and replugging the power cable, I got the cartridge all the way back.

Hope it helps and good luck.

Snailium
Tue, 30 Jun 2009 21:09:58 +0000

The combo of hitting the bottom and the (cutting all the power sources) for several seconds and leaving the camcorder in ON mode worked for my HDV-HC3. I ejected the tape and could not close the door again, but thx to you guyz it's FIXED...

CheerZ.

Steve
Wed, 08 Jul 2009 10:35:18 +0000

The hit method didn't work for us but check out what Paul Workentine said on 21st Dec 2008.
That worked for us.
Thanks Paul

Paul & Anne
Mon, 13 Jul 2009 21:26:58 +0000

Thank you Chuck! What a hand's formula! It works for my SONY DCR-HC28.

trantthu
Sat, 18 Jul 2009 22:31:33 +0000

A mi me funciono el metodo de los golpes, de hecho primero le di con la mano y no funciono pero despues perdi los estribos y le di conta el piso alfombrado y funciono jejeje. saludos y gracias

Michel
Sun, 19 Jul 2009 19:10:06 +0000

Does any body knows where the internal battery (Date Battery) is located in the Sony Handycam DCR HC28
Please I need some help before I trash the damn thing, Hurray SONY!, I guess I must love trowing my money away

Joao Bee
Tue, 21 Jul 2009 17:13:20 +0000

Thanks to Julie and Nick - fiddling with the screw driver and Nicks instructions with hefty amount of bottom wacking finally worked!

sarah
Mon, 27 Jul 2009 17:50:35 +0000

Thanks soooo much Paul Workentine - your method of taking out battery and then putting battery back in worked very well... I also depressed the "reset" button (found underneath the LCD display) for good measure... GREAT You saved us a lot of time and money!

Raghad
Tue, 04 Aug 2009 18:05:39 +0000

Thanks!!! I tried different variations of hitting and removing the battery... eventually it worked. Don't give up, it took me a good 15 minutes of messing around.

Edward
Fri, 07 Aug 2009 21:26:07 +0000

The banging the crap out of the bottom of it and plugging the power back in worked for me too. Great post! Thanks!

JVonD
Fri, 14 Aug 2009 22:14:18 +0000

okay people...i think i found the exact way to fix the tape problem...my problem just started this morning...I have a DCR-HC28...completely forgot about the tape door open and was stuck with that damn code for about an hour...for the record, i tried banging on it and other dumb things like that with no luck...for the people that think they might have this same problem here you go...

power off the cam...make sure you have a tape inside already and you're holding it closed...hit the reset button a few times(2 or 3 times and the final time just hold for 10 seconds)...Now power on the cam and wait for the cassette noises...On the screen, it should say "re insert cassette"(or something like that)...let go of the door and take the tape out and re insert...once you hold the door closed again, it should automatically move the compartment back inside and you'll be able to close the door completely.

if this works for you, feel free to drop me a thank you note....i wont read the e mail...for the subject just put "THANK YOU FOR THE CAMCORDER FIX" lol

and if it doesnt work...well i guess it was just my luck!

JFlyswatter
Fri, 28 Aug 2009 22:32:34 +0000

I had exactly the same problem, I took the battery off, powered on, then pushed the reset button for 15 seconds. I then put the battery back on powered on, shut the tape door and it worked. I am so thankful for everyones advise!! Thank you!

Kari
Mon, 31 Aug 2009 14:52:05 +0000

I have a HC-38, thee tape door dont close. I have tried all above...
Hate Sony.

WILSON
Sat, 05 Sep 2009 04:09:59 +0000

I've had this problem on and off for a while now.
How I get around it is by leaving the power lead attached to the camera and also the camera battery still in place.
Camera switched to ON.
Have the camera plugged in and just leave it.
Then just remove the power lead and you should hear a little click as if something has just moved into place.
You should now be able to close the tape door.

Just to be safe from now on I will only be attempting to sup load any tapes I have on to my computer before all fails!

Sony Rocks! Yeah, Right!

Colin
Fri, 11 Sep 2009 18:40:55 +0000

I've tried all above, but the tape door don't close. I have HC37. Please help me.

Luca
Wed, 16 Sep 2009 20:17:55 +0000

Same problem here, dcr-hc38.. problem came out of no where and none of the above has fixed it.. I hit the bottom of this thing hard and enough times to where my palm and knee hurt. Any harder and I will surely break this thing, well, break it worse than it already is. And while it would be thoroughly satisfying to stomp this devil camera into a pile of parts, I'm going to keep searching for a solution. Please if anyone can offer advice to the specific mechanism that is failing here, I would greatly appreciate it.

Dan
Tue, 22 Sep 2009 01:21:04 +0000

First off thanks to whoever suggested smacking the hell out of it. My DCR-HC38 sat for probably about a year without being powered up and the other day I decided to make a video. It turned out fine. Today I thought I'd make another and wanted to take the tape out simply because I forgot what they were called and wanted to buy more. The tape came out fine but then when I wanted to put it back in it wouldn't go and I got the C:32:11 message! Dropping it on the hardwood floor (this was actually an accident although I probably would have done that after a few minutes) didn't seem to do anything so I read the message about hitting the bottom. After hitting it hard at least 20 times and pushing down on and pulling up on the metal tab that says "DO NOT PUSH," I pulled the battery out and put the tape in with my hand holding the door closed when I put the battery back in and turned it on it actually closed! Unfortunately I pulled the tape out to see if it would again and I'm getting the fucking message again. Anyone want a free "as-is" DCR-HC38?

RB
Wed, 23 Sep 2009 23:23:53 +0000

Alright it seems (in my case) you have to pull the battery out with the power off. Then turn the switch into the on position and while keeping the door closed with your hand put the battery back in. This is the only way it'll close for me. Inconvenient but at least it works.

RB
Wed, 23 Sep 2009 23:36:17 +0000

Hi guys, I'm pretty sure the following solution that has been said before does work as it just did for me....

It all happened when I took a tape out to take the lock setting off and then when shutting the door again, it just didn't do anything and ruined any filming possibilities. After reading on here I tried whacking it (which I didn't want to after a while as I thought it was making it worse after still not working), moving the door release button around, taking the battery out and back in and various other combinations but nothing worked and I was pretty pissed off.

I then tried resetting the camera with the battery still in and the camera turned off and when I turned it back on all I got was the bloody C:32:11 message again and now it was bleeping because the reset had turned the sound back on which I have turned off.

I then read the post by JFlyswatter
Fri, 28 Aug 2009 22:32:34 +0000

So I took the battery out and pushed the reset button for 15 seconds with a pen. Now I'm not sure if this worked or not as I then realised I hadn't pushed it to the ON position. So I pushed it to the ON position (not again for tape mode or anything etc) and did the reset button again and just put the power lead in and pushed the door in and it worked and the camera acted as if it was brand new because of the proper reset! Although one problem is that I have to hold the door in place for it to start shutting as it used to lock the door into place, but now it doesn't but better than not working at all!

This Paul Workentine guy that people go on about only said

That seemed to work for me.
I hit the bottom several times and the mechanism kicked in.

Wooo Hooo!!

Thanks

It was the guy who posted before that post called Jack
Tue, 25 Nov 2008 05:16:14 +0000 that actually came up with that fix everything thinks that works but it didn't for me.

He said you just put it into the edit/memory/tape setting etc and take the battery out and back in. I tried that and it didn't work!

It was thanks to JFlyswatter post that I fixed the problem!

So here is how to solve it in instructions...

1. Turn off the camera
2. Unplug the battery and power cable
3. Turn the knob to the ON position, not tape mode etc
4. Push the reset button with a pen or something for 15 seconds
5. Connect the power cable to the camera with the camera still in the ON position (Putting battery in should work as well)
6. Close the door and if it doesn't stick hold the door in and let the camera pull the cartridge compartment down

The camera should now work fine (apart from the door not sticking by itself which you now may have to hold manually for it to go down), however if this hasn't worked, read what I said above if you've skipped all of that and see what I did prior to that as it may have made a difference.

Hope this has helped and good luck!

Simon (from England) :D

Simon
Thu, 24 Sep 2009 11:58:20 +0000

Just to add I see from the format of this forumit was Paul Workentine who gave the previous advice that I said wasn't him and was Jack but due to the odd view I'm viewing this forum in or unless it's like this I got it wrong.

And therefore it was this post that halped me: I had exactly the same problem, I took the battery off, powered on, then pushed the reset button for 15 seconds. I then put the battery back on powered on, shut the tape door and it worked. I am so thankful for everyones advise!! Thank you!

Kari
Mon, 31 Aug 2009 14:52:05 +0000

and not the one by JFlyswatter...

Just to clear that up as I found this site from a Google search and think it's given me a basic view of this forum unless this how it is?
It just confused me that the bit where it shows the User that made a post is at the bottom of their post and not at the top.

Simon
Thu, 24 Sep 2009 12:05:02 +0000

I tried all the methods mentioned above did not work with me. I bought my HC3 in Japan and Brazil Sony do not provide a replacement part.

Yoshi
Fri, 02 Oct 2009 12:58:57 +0000

Wow, thanks to EVERYONE who posted all this info. My problem started back in June, when we charged the camera in the car--first and probably the only time we'll ever do that. I seriously think that started my problem. Aside from the tape sticking the tape not going back in, etc, I was also getting "reconnect the power source" with the C:32:11 error messaage. Accepting a tape seemed to be intermittant and at the camera's whim. Today it became so bad I actually packed it away with the door open. But I couldn't let go and that's when I found this forum. I have now, blown it out, whacked it, of course removed the battery in the order in which it ws suggested (I'd already done that, but the way). After whacking it, I've found it's working IF I use the proper combination of remove the power souce, turn it off, plug it in, try to close it, turn it on (something along those lines). I did it several times and was at least able to check out my tapes. I just saw the "reset" idea, so I'll try that after the current tape finishes recording to a DVD.

I wonder if my battery is fried. I wonder if it's worth buying another one. Ideas?

Thanks everyone! Excellent advice.

jobie
Sun, 04 Oct 2009 23:58:25 +0000

Hey, don't whack the bottom TOO much...i think i may have damaged the door that shuts over the tape holder...and it didn't work for me at all. You know what worked? SHAKING it...until you hear the door mechanism devise start working...

Mark
Sun, 11 Oct 2009 00:18:55 +0000

Well I'm back here on this thread.. tried every suggestion again and again. Can't get this stupid hunk of junk to do anything. Tape ejected fine but now the door has been stuck open for weeks. I think maybe I'll try hitting it a bit harder, maybe with the 8 lb wood splitting axe I have in the garage..

I'll never buy Sony again.

Dan
Wed, 14 Oct 2009 16:40:03 +0000

I've got this same problem. The Sony UK support website are quoting some £176 fixed price to resolve. Given the number of messages above this appears to be an inherent design fault, and I'd expect my Sony to work for well beyond three years.

Chris Bridge
Wed, 14 Oct 2009 19:55:56 +0000

Hit it with a banana. That worked for me

anonymous
Sun, 18 Oct 2009 05:18:42 +0000

Sony DCR-TRV6 tape door not latching and closing. Fixed by pressing the reset button which is found by folding out the LCD door and looking beside the Self Timer button. Now the tape door latches, closes and slides into the body. Thanks for the tip here.

Sandy McLennan
Sun, 25 Oct 2009 23:47:21 +0000

I have a sony handycam model number dcr-hc21. My tape door mechanism started to fail, it kept giving me reinsert tape messages. I couldn't get it to accept tape. Tried new tape, and same problem. My husband tried the wacking motion and it didn't work, now my tape door is stuck in the camera and I can't get it to pop up. Please help!!!!!!!!!!!!!

Lori
Mon, 26 Oct 2009 03:13:45 +0000

Design FLAW... No Fix available!

Ok.....c31.11 lovers forget banging, shaking, banana's, etc...

The simple solution is

buy a new Cannon Camera, and sell all your other sony gear to pay for it.

Sony will not admit to the processor error, but have removed it from all models since mid 2009!

no more sony
Mon, 26 Oct 2009 17:16:12 +0000

After smacking, remove the power source i.e battery or power cord, then power up the camera. If necessary repeat the process. The real solution is to locate which gear in the camera is sticking and resolve that issue. The bold may want to take apart the camera and change the rubber bands,lubricate etc.

Harry
Wed, 04 Nov 2009 20:19:00 +0000

I have an HC3 and tried all the solutions above related to taking out the battery and smacking the bottom... nothing worked. Then I realized that the eject button (the one you pull back to open the door) actually happened to be stuck in the wrong position... it has to be all the way back towards where the arrow is pointing, but was, in fact switched towards the front. I tinkered with it a bit and voila!!! it works. I am guess that all of you that were fixing it but hitting it on the bottom actually had the same problem and the hitting happened to unstick the eject button.

GridDynamics
Sun, 08 Nov 2009 02:45:18 +0000

I have Same Problem ... It won't close the door .. I took to sony .. But they ask me almost half of the price to change whole mechanical system ...

Sherjil masoom
Tue, 17 Nov 2009 14:19:52 +0000

I bought Sony HDR-HC3 on 23 March 2007 ... Now I got error C:32:11 which is caused due to cassette door don't close .. they ask me almost half of price of camera to change whole part ...

So I need it repair free of change ... as its not under warranty ... But what is your warranty ? One year of usage or one year for the date of purchase (mean i buy it & put in drawer even then its warranty expires) lol if this is the case then its warranty should be started from manufacturing date ...Logical .. if you understand what is logic ...

Otherwise it should be one year of usage ... which can easily be calculated by chips inside camera .. or i can estimate it by no. of HDV cassettes .. which I have also 30 .. means your camera have only two days warranty ... ????

[ My email inquiry to Sony ]

Sherjil masoom
Tue, 17 Nov 2009 19:26:00 +0000

Bought as a broken one. Saying re-attach power supply with doors opened.
Slapped at the bottom few times so doors could shut down after that but they didn't want to open :)
Then I made thet 2,3 times reset, then reset for 10s. Then I have connected battery.
Works for now.

kinkazu
Fri, 20 Nov 2009 11:14:57 +0000

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