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DCR-TRV350 tape wont eject C:32:11

I have a Sony DCR-TRV350 that has stopped working & will not eject the tape. The screen lights up & gives me the 32:11 code but doesn't even make a noise to try ejecting the tape. Sony Customer Service was a joke, he ran me through the same reset routine that I found in the manual & website but still nothing. Now its down to $211 for them to fix it if I send it into them for repair. Any ideas?

Cassandra
Fri, 17 Mar 2006 07:53:43 -0800

I also had this happen, overseas, and a guy fixed it, claiming that I had forced the cover shut to quickly and this breaking something. He fixed it and said it was extremely hard--charged me $60 which is 2-weeks wages here. So American $211 isn't bad comparatively.

David
Sat, 03 Jun 2006 03:25:03 -0700

I had that happen and read to take the battery out then plug it in to the wall and it worked. As soon as I did the tape came out.

Alex
Fri, 07 Jul 2006 20:41:54 -0700

hi
I have C:32:11, casset will not load, tried disconnectin the battery, still no effect..Any ideas please ??

Regards Mike

Mike
Tue, 01 Aug 2006 01:49:32 -0700

I'm getting a similar problem from my TRV130. I put a tape in and it started to go down and about halfway down it stopped and won't come back up, or go down. And the error code C:32:11 appears. I've taken the battery out for a while and put it back in and it did nothing. Any help?

dave
Wed, 23 Aug 2006 21:20:30 -0700

Try these steps:

1. Open the tape cover fully until it clicks open.

2. Turn the camcorder on to "VCR Mode."

3. With the cover still open and the camera in "VCR mode," take out the battery.

4. Put the battery back in--out should pop your tape.

Mike
Mon, 18 Sep 2006 22:35:50 -0700

I finally fixed it!

I had a tape stuck in my DCR-TRV310 Sony Digital8 Camcorder. I removed the fat battery and AC for 3 minutes, re-attached, but that didn't solve the problem. There is a slim "memory" battery that I forgot to remove. So here is some additional information that should help you solve your eject problem (and thus, will fix your C:32:11 and C:32:10 error codes) and will allow you to use your Camcorder again.

I might want to also add that Sony Web Support could not fix the problem over the web, and they wanted me to send it into them for $311.00 to have it repaired (flat rate). With this fix, you should be able to repair your Camcorder yourself in less than 5 minutes with no cost.

1. unplug camcorder AC cord
2. remove fat battery from back of camcorder
3. remove slim battery from under the LCD (it's the size of a nickle coin)
4. wait 2 minutes
5. plug AC into the camcorder
6. flip the camcorder into VTR mode
7. tape should automatically eject
8. viola, drink beer, be merry

If you are successful, send me a friendly email. I'd like to think that this post helps at least one person.

Sincerely,
Toby
camerahacker[atsymbol]tobyfoote.com

Toby Foote
Tue, 17 Oct 2006 21:06:46 -0700

I have the 32:11 error symbol using a TRV-250, it flashes eject but will not eject.

Does anyone know where the "Slim" battery is on this model?

Sony are a bunch of idiots...

Mike
Sun, 03 Dec 2006 11:44:21 -0800

Thanks much. My handycam had C32:11 error, however there was no tape inside and the door would close but the unit would not lower the tape into the camera. So I did a variation of the trick above.
1) Put camera in record more
2) push door shut and hold it shut while removing battery
3) While still holding door shut, reinstall battery.

I had to do it twice, but within 45 seconds it is working fine!

Thanks much and God Bless!

mr e
Tue, 26 Dec 2006 09:55:30 -0800

I tried Dave's approach on my TRV230 and it worked after several tries. But when I place a new tape back in it causes the tape to be pull out of the cassette and becomes twisted. Any clues what's causing this and how to correct the problem?

Nick
Fri, 29 Dec 2006 09:49:51 -0800

Hi , PLEASE help! My camera is a DCR-TRV140 ntsc, and gives me the C.32.11 ERROR and wont eject the tape, now it does not play the video , and apparently does not record over the tape. Thanks

EN757
Tue, 20 Feb 2007 17:28:52 -0800

hey it worked thats insane, I had already bought another camcorder , thanks

RGJ
Wed, 28 Feb 2007 15:32:14 -0800

It worked like a charm!! That's incredible
Saved me a whole lotta searching to get my Sony repaired

C Bennett
Sun, 04 Mar 2007 15:35:16 -0800

Thanks man... u save me.. haha.. thanks a lot!

Eddy
Thu, 08 Mar 2007 00:25:45 -0800

Thanks a lot! Now I can tape my son's birthday party nonetheless!!

Great forum!

Steve
Thu, 08 Mar 2007 22:55:08 -0800

I have the same problem with sony PC-110E (C:32:11)

1. Open the tape cover fully until it clicks open.
2. Turn the camcorder on to "VCR Mode."
3. With the cover still open and the camera in "VCR mode," take out the battery.
4. Put the battery back in--out

It works!

peter
Mon, 12 Mar 2007 17:39:58 -0800

Damn i love you!
you saved my cam! yehaaaaa kikks ass :)

thanx so much

Snakebite
Sat, 24 Mar 2007 05:02:57 -0800

Sony TRV110E cassette got stuck error C:32:?? and battery removal fixed it. Thanks.

tim
Fri, 30 Mar 2007 10:21:14 -0800

I can't believe how easy that was, just took off the battery and plugged it into the wall! Thanks so much!

ray
Wed, 11 Apr 2007 13:36:55 -0700

I have Sony DCR-PC110 Camcoder that tape won't eject with error code C:32:10. It worked just like the way.
1. Open the tape cover fully until it clicks open.
2. Turn the camcorder on to "VCR Mode."
3. With the cover still open and the camera in "VCR mode," take out the battery.
4. Put the battery back in.
5. Turn it off and on.
It works.

Andy
Thu, 12 Apr 2007 00:11:56 -0700

Kindly, I do like to tell you that I bought a SONY HANDYCAM : DCR-HC48E on 31/03/2007. On my first try to operate the camera on, the cassette compartment failed to "come out and open up automatically" as stated in the Operating guide, and a flashing (Eject cassete warning) and error code C:32:11. I cannot figure out the reason for malfunction though it is the first time to use my Handycam, also i did everything per instructions during assembly. The supplied guide tells that these warning messages/ indicators are significant for "Moisture condensation" which I think is not the case, because the camera never placed in humid area, plus I just bought it 10 days ago and the problem exists since that time. Worthy noting that Sony Service Center failed to figure anything out, which I cannot believe it could happen!!
Please can you help me or at least guide me for a way to save my camcorder. I cannot imagine losing my money like so!!
Thanks for your time and efforts if available.

H. Heggo
Thu, 12 Apr 2007 11:36:14 -0700

thanx it works...but thge tape is damaged..i can see only party of the film with no sound.....!!!!

giuseppe
Fri, 13 Apr 2007 20:54:32 -0700

I had the same problem and got the tape to eject. Now I have a new problem! I still have the error message C:32:11 but the compartment door won't stay closed. I repeated off the the above again to no avail. I'm really ticked off because I finally decided to purchase a i.Link cable and now the camcorder won't work.

Nancy
Thu, 26 Apr 2007 12:39:49 -0700

Cannot Close DCR-IP5 tape door

I have a sony DCR-IP5 camcorder. I pressed eject to retrieve the cassette. Now I am not able to close the cassette cover with or without a cassette.

Really appreciated if you have a solution to this.

Thanks,
Anuradha

Anuradha
Sat, 28 Apr 2007 12:08:29 -0700

Hey Mike, Dave, Toby excellent job! You saved my TRV320 cam and a LOT of money for repair. Now that I got the tape door to open I am afraid to load it again. The last time I tried to record or play any tape it made a pretty bad squeeking noise. Does anybody know what the problem might be and how to fix it?

Thank you,
Bob

Bob
Wed, 16 May 2007 18:33:37 -0700

I have a sony dcr trv 340, no error code, will not eject tape. Tried some of the recommendations - still won't eject. Where is the slim battery located on my model; manual is of no help.

Frank
Wed, 23 May 2007 09:57:43 -0700

It works sometimes, thx!
Can anybody suggest with a possible reason why this awful thing happen to the machine?

Chris Hui
Mon, 28 May 2007 01:42:35 -0700

Amazing, I had the error code C:32:11. Following the instructions here, I took out the battery, plugged it into the wall, put camera in VCR mode, and was able to eject the tape.

It makes absolutely no sense why this works, but it did for me. Thanks for posting the tip, you saved me a potential repair bill.

Damon Allison
Fri, 01 Jun 2007 06:30:46 -0700

I got a C:32:00 error on my ancient Video8 handycam. I followed advice on this page - first unplugged my fat battery, then I connected the camera to the mains power supply and I didn't even have to turn it on - the cassette lid (for the tape had unwound a bit and tangled up with the gears inside) sprung itself and righted, then retracted and settled down properly. And saved me a shitload of money which I do not presently have (I had been weeping crocodile tears because I thought I'd wrecked the one camera I had).

Thanks all! Keep up the good work!

Madhu Kopparam
Fri, 08 Jun 2007 03:52:03 -0700

Thanks for the fantastic suggestions! I originally had the problem of regarding the tape being stuck inside, followed your suggestions and they worked to a tee! Out popped the tape; however, I do seem to have a followup problem. Once the tape is back inside the handycam, I am getting a new error code - C31:23. The tape does pop in and out; however, it does not play and record. Any further thoughts would be greatly appreciated. Thanks.

Steve
Fri, 08 Jun 2007 15:50:56 -0700

I seem to have a more unique error, either that or I'm not following the directions properly, hopefully the latter. When I turn the camera [GDigital Handicam Sony Digital8 DRC-TRV250 NTSC] it has the following problems:

1. Will not record in record mode
2. Will not play in the play mode (or fast forward of anything)
3. Steadyshot is WAY messed up. When steadyshpt is ON the picture jigles like crazy all over the place as though its trying to overompesnsate for movement that isn't there. I turned the steadyshot OFF and the picture begcame normal.
4. Zoom does not work, occasionally the zoom DISPLAY will work and occasionally I can hear motors straining but no actual zoom.

The camera gives me the horrid C:32:11 error on my camera and doing the whole batterypack switcheroo doesn't seem to help (unless I'm missing the 'slim' battery? Does anyone know if the 250 has one? The manual doesn't seem to mention it and I can't find it anywhere on the camera). If I take out the battery, turn it to REC mode and then slide the battery back in then it gives me another error message (E:61:10) before comming back to C:32:11

When it was happening I was holding the camera above my head trying to get a shot of a room from a high perpective for a movie im working on. When I took the camera down to review the footage all I got was the error message.

I would be very greatefull if someone could tell me how to fix this thing, I really need it back in action pretty soon!

Dan
Sat, 16 Jun 2007 13:14:07 -0700

Have a TRV318 giving the dreaded C:32:11 code and will not eject the tape. I tried everything* suggested here but to no avail.

* The TRV318 button "memory" battery (the small battery located under the LCD screen) is hard-wired in and therefore not easily removed. Any other suggestions before I cut the little battery free?

PS: What kind of an idiot builds a camera like this.

James
Fri, 29 Jun 2007 21:19:30 -0700

OK, I blew into the camera for a while after I read that the problem might be dust or dirt gettin in the way of the mechanism. Then I turned it on and it gave me another error code [C:21:00 moisture error code] before switching back to the c:32:11 code. I've read that hitting the camera on its base can help with the c:21:00 error as well as the E:61:10 error, so if anyone is REALLY desperate with the C:21:00 error code you could give it a try.

Dan
Sat, 30 Jun 2007 10:39:02 -0700

Thanks for the tips. on the DCR-TRV350. When I eject the tape comes up out of the camera, but the side part(Says "PUSH" on the side)does not pop out to the side exposing the tape. Help.

Brett

Brett
Wed, 04 Jul 2007 09:47:32 -0700

Toby...Thank you VERY much! The steps you mentioned worked for me.

Snake
Thu, 12 Jul 2007 22:25:21 -0500

hi all... I have a C:32:30 error and my tape won't eject...I opened the cam from and tried to manually get the tape out....nothing...I even applied some force on it... but still nothing...

any suggestions?

ana m.
Fri, 20 Jul 2007 13:15:49 +0000

I have a TRV340 and it started the C:32:11 error on the beach while on vacation. I could not eject the tape and did not have the manual or access to internet. I wasn't able to use it the rest of our vacation but at least it is working now after disconnecting the battery and plugging in the AC adapter. I'm just glad I'm not having to fork out a bunch of money to get it fixed!

Jeff
Tue, 24 Jul 2007 23:48:59 +0000

THANK YOU TOBY!!!!!!!
My Sony ejects the tape again. iwas having visions of spending a bunch of money I dont have to get it fixed. I am grateful.

Terry
Wed, 25 Jul 2007 21:04:19 +0000

It worked :D thank u soooooooooooooo much guys :)
It saved me lots of trouble!!!!

Nadia
Fri, 27 Jul 2007 16:52:29 +0000

i have the same problem with the C:32:11 error, however it is occurring on a DCR VX2000. any suggestions?

jack
Sun, 29 Jul 2007 04:43:04 +0000

Thank you so much!!!!!!!!!

richard
Thu, 02 Aug 2007 10:59:22 +0000

Thanks a bunch guys!! I have a DCR-IP5 that wouldn't close with or without a tape in the loading mechanism. I tried the method described above on a long-shot, and it worked flawlessly!

Dan
Mon, 06 Aug 2007 13:34:08 +0000

Have TRV 108. Tape will come partially up when I hit eject button but won't come out completely. Then it will go back down by itself. Have tried everything on here(maybe did some wrong)? Even the slapping didn't help.

Vicki
Sun, 12 Aug 2007 04:53:55 +0000

I have the same problem as a few of the others have,
I'm getting C:31:11.

My tape door will not close.
I press it in and it pops back out at me instead of lowering.
beebeeep beebeeep beebeeep beebeeep.

Tried all combinations including Batt, Power cord and holding door closed
and powering on.

If I hold "eject" and power on with door held closed I get C:32:11 code.

It seems to me that the camera thinks the door is closed, but its open.
Is there a lever inside the door I can use to manually close the door
without a tape in it, maybe turn the motor that lowers the tray?

I've had the camera about a year with no faults until now.
One time when I pressed "Rec" it ejected the tape and gave the error code.

It will not close at all now.
I know there is nothing broken, nothing happened...
The tape I had in it is fine in a friends camera.

Thankyou for reading this.
Toaster.

Toaster
Tue, 14 Aug 2007 15:01:58 +0000

Me again,

1 Min after postin I was looking inside my tape draw,
I held it upside down and looked in there.
A little screw hit me in the face.
This screw is tiny, presicion screwdriver sised screw.
AHA!!!

I should be able to fix this now I know whats up.

So to those who cannot fix their c:31:11, give it a shake and have a listen!
Don't loose the screw whatever you do!

Toaster

Toaster
Tue, 14 Aug 2007 15:11:00 +0000

I have a Sony Handycam DCR-HC15E, and I have been constantly getting the C:32:11 error code.
I try removing the battery, and it seems to work for a few seconds/minutes, then it re-appears with the little eject symbol, the C:32:11 code and the beebeeep beebeeep beebeeep beebeeep sound.

I've tried the steps toby mentioned earlier, (I couldn't get the button battery out though, it's hard wired in), and it keeps coming up with the error.
I just tried ejecting then and it came up with C:31:11, and tried to eject while the case was closed.

Any suggestions?

Craig
Wed, 29 Aug 2007 23:43:53 +0000

Thankss guyss mine popped out using Andy's 5 steps THANKSSS had a Deadline saved my lifee

'I have Sony DCR-PC110 Camcoder that tape won't eject with error code C:32:10. It worked just like the way.
1. Open the tape cover fully until it clicks open.
2. Turn the camcorder on to "VCR Mode."
3. With the cover still open and the camera in "VCR mode," take out the battery.
4. Put the battery back in.
5. Turn it off and on.'

Media guy
Sun, 09 Sep 2007 19:36:37 +0000

Dave and the rest of you!
You rock.
My tape door opened and would not close. The battery had been drained over the last couple of months and I charged it. That is when the door opened and would not close.

Now.. I can keep my camera!

rick

Rick in NC
Sun, 16 Sep 2007 23:31:02 +0000

I've got a TRV-308 with a C31:22 error code. No luck yet with any of the previously mentioned tricks. Tape ejects fine, no recording and no playback. Any suggestions??

michael
Mon, 01 Oct 2007 16:45:50 +0000

Disconnected the battery!It worked! Thanks guys!You saved me!

Wojtek
Wed, 10 Oct 2007 07:56:56 +0000

HELP!! before I take it apart! DCR-PC100 First off, I don't have a power cord, just a brand new battery and charger...I get the 32:11 error and the tape holder part does not open at all or close all the way(sink into it's space). I've tried all the tricks mentioned above, to no avail...... The (outside)door won't shut all the way, either. Any other tricks that I can try, short of tearing it apart? I'm not a camcorder guru, but I can bake ya' a cake lol

Linda
Sat, 13 Oct 2007 00:57:51 +0000

I have the same problem as
Dan
Sat, 16 Jun 2007 13:14:07 -0700
with the E:61:xx code.
I have tried everthing on here but i am still stumped! Any help would be appreciated!! Thankyou!

natasha
Tue, 16 Oct 2007 22:54:06 +0000

Que tal

Mi nombre es Yady, tengo una camara sony, y aparece el error C:32:10
te agradeceria mucho si me puedes ayudar el mod de la camara es
CC-TRV37 NTS

GRACIAS

Yadira Monroy
Sun, 21 Oct 2007 19:18:25 +0000

I'm having difficulty with my Sony DCR TRV250. It was popping a c code before and telling me to eject. Then it stopped and now its not playing any of my tapes. Am I SOL??? any suggestions??

Brandon
Mon, 22 Oct 2007 16:06:45 +0000

My tape got stuck and would not eject. Tried the following mentioned by someone. Worked!!!

Try these steps:

1. Open the tape cover fully until it clicks open.

2. Turn the camcorder on to "VCR Mode."

3. With the cover still open and the camera in "VCR mode," take out the battery.

4. Put the battery back in--out should pop your tape.

Raj
Sat, 03 Nov 2007 12:24:11 +0000

Hi guyz i have a big problem with my Sony video camera model number: DCR-TRV285E. I went on a trip with my friend and i stupidly left the video camera inside my bag alongside a can of fanta... u can imagine wat hapnd nxt.somehow the can exploded and all the liquid inside soaked my bag with the camera!!!!! :( i dried it completely but now i get the error code C:32:11. and also sumtimes c:21:00. the casette tray i manage to open and take out the cassette. but now the cassette tray will not close. i have tried to take out the battery.. hit the camera..nothing seems to work. i have not been to a camera shop yet i dont think i can afford to repair it as it is my parentz cam and i am a student. can any1 help me out plz??? any tipz or suggestionz?

Yusuf
Sun, 04 Nov 2007 21:36:25 +0000

Hey guys, I have a Sony DCR-TRV70 and a few days ago it gave me a c:32:10 error code. I get the menu, but cant see anything through the lens, or playback anything. I've tried the resetting methods mentioned, but i cant seem to get it ejected. after i try the reset method, i hear a little buzz noise, like its trying to spin a gear or something. Please any help or info would be great.
thnx.

ghosthacker
Tue, 06 Nov 2007 08:57:31 +0000

The door to put the tape in will not open or close. It will not play, eject, record. It has a C:31:11 message. I have tried all the tricks of turning it off, taking out the battery and turning the switch on , then replacing the battery, beating the cam corder.....etc it makes a loud clicking noise when trying to close.
Please help. We use this to film our HS basketball games - it is an important learning tool for our players.

rob stewart
Wed, 07 Nov 2007 03:21:43 +0000

Fantastic - Thanks a million guys (and girls).
Tape got stuck in my TRV33E, and just flashed the eject icon with error C:32:11. Major panic as I was in the middle of capturing my honeymoon videos.
'Googled' the error code, and this page was the first result shown - had the tape out in about 3 minutes (and 2 minutes of that was waiting after removing the battery). Switched it to VCR mode; removed the battery; counted to 100; replaced battery - it whizzed and whirred a bit as it wound the tape; opened the cover, and out it popped.... followed by a hugh sigh of releif and a big grin on my face :-)
Thanks again to all.
Chris

Chris
Fri, 09 Nov 2007 22:31:31 +0000

got the same error on dcr-hc23e, and the "connect the power source" message. i'd tried the whole stuff posted in there but nothing happens. wtf. i cannot extract the tape.. know if there is a manual way to get the tape out, that will not involve hammer&/or saw?

ernia
Sat, 10 Nov 2007 11:32:51 +0000

I am getting the C31:30 message was getting C32:10 but did the battery removal and that one went away. The camera works fine with no tape in it but when I try to put a tape in, I can get the metal holder to click shut but it will not retract - just the beeps and error.

Any suggestions? PS I did try whacking it but nothing.

Trophyhunts
Fri, 16 Nov 2007 03:56:09 +0000

I have a TRV250---and getting a c:31:23 error code--tried the batt. thing the tape thing and the smacking thing--what's next

Joe
Fri, 23 Nov 2007 13:24:16 +0000

Thanks, great forum help. my vx2000 was having a c32:10 error and that tip solved it.

it also says that my tapes needs cleaning alot. i've just ran a head cleaner through it so hopefully that will sort it. if it doesn't, what else could be causing this. these are new tapes so an actual dirty tape is out of the question.

Bramley
Sat, 01 Dec 2007 16:31:17 +0000

Thank you everyone!!!! I save at least $200.00. My DCR-TRV320 had C:32:11, I read all your comments and It's working now. I just removed the battery.

perla
Sat, 01 Dec 2007 18:22:13 +0000

Hi
My tape compartment was stuck as well on my DCR IP-55 (dcr ip55), and I followed your instructions and removed the battery in VCR-mode and then replaced it - now it works again!
Thanks a lot from Stockholm!
//Axel

axel bolander
Thu, 06 Dec 2007 19:17:58 +0000

Having the same issue, C:32:11 error code on my DCR IP-55. Tried fix once, it solved the problem, however problem came back (door wont shut). Still trying the fixes reccomended but did come acroos this site from Sony support indicating this and various other error codes.
Sony eSupport - DCR-IP55 - FAQ / Solutiona

kirk
Wed, 12 Dec 2007 03:08:18 +0000

Thanks so much. I followed you advice and the problem was fixed instantly! :)
You saved me 300$ in store repairs. I truly appreciate your excellent help.

God bless!

Joseph

Joseph
Fri, 14 Dec 2007 19:37:31 +0000

My brother-in-laws 40th surprise b-day party was two hours away, and I had this tape stuck problem. I found this site, followed the instructions and BOOM. Tape is out!

God bless the internet! (and of course, Toby!)

Dan
Sun, 16 Dec 2007 01:14:07 +0000

I have an old soney DCR-TRV 130 handycam, ive been doing my own repaird on if for a few years now, and when i got error code C:32:11 tape wont eject, i tried the tip above and still nothing. I also get Code C:30:10... any other ideas or tips? thanks.

Max
Mon, 17 Dec 2007 18:53:24 +0000

Just like to say that I fixed my C:32:11 stuck tape problem due to the steps mentioned below:

Try these steps:

1. Open the tape cover fully until it clicks open.

2. Turn the camcorder on to "VCR Mode."

3. With the cover still open and the camera in "VCR mode," take out the battery.

4. Put the battery back in--out should pop your tape.

To the good samaritan who wrote this, thanks for saving me a bunch of cash. You are a real diamond geezer!
Cheers
Dave

Dave Williams
Sun, 30 Dec 2007 11:54:44 +0000

Some general info. for people with these 32:xx error codes
These error codes indicate failure to fully engage the transport mechanism. Sony consumer and prosumer camcorders share a weakness with all others of their price range, in that producing a very small and light, yet reliable and strong mechanical assembly is harder today than the electronics. Moisture, dust, shock etc. are still mortal enemies to complex mechanical assemblies like a tape drive. servomotors and solenoids are also the most power-hungry components in any electromechanical device, so when power levels are less than optimal, the eject and load mechanism is often the first to fail. Plugging the camera in to its mains power supply will sometimes overcome this problem, even though the unit could perform other, less power-intensive tasks like displaying a picture and even playback.
If you suspect dust or other foreign objects, blow it out, but NOT WITH YOUR BREATH. Humans exhale high levels of water vapor, which can corrode the delicate mechanism, and also cause it to stick. that's why we can breathe on a mirrior and fog it up. Worst of all, magnetic tapes are still (and likely always will be) very susceptible to moisture, which weakens them and causes them to stick to the mechanism-- or even worse, successive layers in the reel will stick to each other, completely ruining the tape. If you don't have access to compressed air, use Dust-Off or another canned air product. Even shaking the open unit in front of a fan is better than blowing into it with your mouth.
These mechanical failures are very serious, and tend to be progressive. If it happened once, it is likely to happen again, and quite possibly worse. After the first such incident you should immediately take steps to safeguard any tapes you have not already captured. If you are not ready to buy a new camcorder and don't have another one to use, the next thing you should do is to capture any remaining tapes to another medium, to avoid loss of irreplaceable footage.
I have cycled power and done the deep reset of removing the keep-alive battery, etc. and resurrected a few camcorders with this type of problem, but these fixes do not guarantee continued good operation. It may last another couple of years, or it may lock up again later the same day, and the next load/eject fault may be the end. Always try the reset, tap the unit if that fails; if you can get it open, blow it out or vacuum it out, BUT DON'T BLOW IN IT WITH YOUR MOUTH, and remember to avoid ruining irreplaceable tapes by putting them back into a failing transport. Capture them ASAP. Goodd luck, and thanks to those offering solutions.

Wayne Slater-Lunsford
Tue, 01 Jan 2008 21:57:25 +0000

My tape got stuck and after it got out it wont play tapes can any one tell me why

Nick
Sun, 06 Jan 2008 15:55:09 +0000

I have a Sony CCDTRV308 the tape won't eject and i get the error C:31:11. I dont have the wall outlet to plug it in and already tried the reset button, any other suggestions?

Perla
Wed, 09 Jan 2008 07:59:35 +0000

I had the c:32:11 error on my sony dcr-trv10e, flashing on the screen. Only took out the battery and put it back. Restarted the cam, and the error was gone :-).

Cam was uprunning smothly again.

Tnx for input

Dan
Sat, 12 Jan 2008 10:06:22 +0000

okay - so I can get the tape out now... but how can this error be corrected permanently. It does the same process with any tape installed. I need to get
a taped video piece off a Hi-8 cassette and don't want to buy or rent another
camera right now. Please, please help if you have any suggestions.

kateyem
Mon, 14 Jan 2008 19:41:21 +0000

what is the solution for the error 31:23 in sony DCR TRV 438 E?

akg
Wed, 23 Jan 2008 17:45:30 +0000

That is very serious problem. This error code means that rack it doesn't want to eject which can be result of variety of problems.
In my case the smal engine which makes the cassette ejecting was blocked, gear-wheels was dirty and dry. I cleaned and greased them then open rack manualy put the cassette into and assemble all the peaces together.
and camera is now ready to work.
My camera is sony vcr-trv240

Mihail
Fri, 25 Jan 2008 19:27:19 +0000

The trick of popping the battery out and back in with the tape door open worked for my PC350. Thanks.

Mike
Mon, 04 Feb 2008 01:07:58 +0000

I have a sony vx2000 and am experiencing a C:32:11 and C:31:98 errors. The tape is a head-cleaning tape and will not eject. I have tried several of the steps outlined here numerous times and have had no progressive. Can anyone help me?

Gaby
Mon, 04 Feb 2008 23:16:09 +0000

everybody please listen...i have a sony dcr-hc21 with an error code c:32:10 i spent 1 hr with a sony rep. when i decided to take action...turn the camera off,take the battery off,plug in the adapter,hit the reset button,slide the open/eject button at this moment the cassette should pop out.but still i got the error code...so you know what i did? I took some "tri flow" it's a high end lubricant for bikes and i GENTLY apply some tiny amount of it on the visible gears,then i reset the camera and guess what my camcorder its fine no errors...

ramon
Tue, 12 Feb 2008 14:05:47 +0000

Thanks so much Toby!!!! I was about to throw away my camcorder.

Zheng
Mon, 25 Feb 2008 05:05:39 +0000

I have an old sony camcorder that worked fine days ago. I took it out of the charger and it started beeping and flashed C:32:11. I pressed eject and the cam didn't respond. So I took out the battery and put it back in and pressed ejecy. The usual eject beep came back, but nothing else happened. Then it continued to flash C:32:11. Please help, Will

Will
Mon, 03 Mar 2008 15:53:53 +0000

Toby's fix for error C:32:10 had my Sony CCD-TRV87 working again immediately. Thanks!

Jeff
Tue, 04 Mar 2008 00:29:16 +0000

Outstanding! This fix worked on my HC3. Thank you.

Peter
Sat, 08 Mar 2008 11:48:03 +0000

I had the same error code c:32:10 on a Sony DCR HC14 and here's what I did to fix it:
1) switch on to video
2) plug in ac power cord
3) take off battery
4) take off ac power cord

then the camcorder reset itself, and then opening the lid made the tape come up like normal again.

Riko van Santen
Wed, 12 Mar 2008 19:34:33 +0000

I have recently had the same issue, Sony wanted to charge me £ 176 just to look at it. The man in the Sony dealership said he'd never heard of the problem, so I'm going to show him this solution, maybe I can claim £ 176 consultancy fee !! I was just about to claim for replacement under my insurance or purchase another camcorder, so I'm glad I checked this. Took me 30 seconds to fix, with Sony charging £ 176 for a 30 second job, I estimate they make £21120 an hour !!

Ian
Thu, 27 Mar 2008 09:43:27 +0000

OK...I am about as frustrated as some of you guys and searching for the miracle-fix. I own a HDR-HC7 and got a condensation error. After I ejected the tape w/o any problems I started getting the C:31:11 and C:32:11. Now I have tried all the above mentioned sequences to be able to load my cassette in the caddy. With and without a cassette the caddy does not close. Remember this is a HDR-HC7 and have not seeing any posting with this model. This camera cost me an arm and a leg so I really want to fix it myself intead of sending it to the sony guys that will probably follow a sequence clear the error and charge me $500+. Any ideas guys>>>>?????

Yonel
Tue, 08 Apr 2008 03:03:35 +0000

HOLA TENGO UNA CAMARA SONY DCR-HC48 QUE ME DA EL ERROR C:32:11 PASO DESPUES DE QUE ABRI LA TAPA PARA REEMPLAZAR EL CASETTE, YA PROBE EN SACAR LA BATERIA MIENTRAS ESTA EN ON Y VOLVERLA A PONER PERO EL PROBLEMA SIGUE, TAMBIEN LA SESETIE DESDE UN BOTONCITO Q TRAE PERO EL PROBLEMA SIGUE, ALGUIEN TIENE UNA SOLUCION PARA ESTO? ...SALUDOS Y MUCHRAS GRACIAS!

PD.: PUEDEN CONTESTAR EN INGLES.

Alejandro demarco
Tue, 22 Apr 2008 13:07:26 +0000

I hae a sony DVR-Trv 340.The tape will not eject. The error message vasselates between
C 32:11 and C 31:23. I have tried all the battery removal except the thin battery. Can anyone tell me where this is located? Also after hitting the side, a black roller (3/8")fell out? I'm handy...can I fix this?

Lucy B
Mon, 28 Apr 2008 19:37:02 +0000

I was transferring a digital 8 tape to VHS, finished the first and was switching to the second - when I encountered the same problem as folks here. Tape 'jammed' halfway into the 'reseating'; after googling the code, I also ended up at this site, and the 'solution' posted here worked, also - at least it let me get the tape mechanism open, and allowed removal of the tape (which had been partially pulled from the housing, and broke).

Unfortunately, the machine no longer works properly. When I click the tape carriage in, the mechanism starts up, chiming all the way, and one of two things happens.
Either the mechanism descends, as normal, into the camera, seats and stops, and then reverses and opens again. Or it seats only partially, stopping perhaps 5 mm from completion, reverses, and opens up again. I've looked inside the mechanism, and nothing obvious is amiss. I've tried removing the battery, running off AC current, etc., no resolution. Any suggestions greatly appreciated. Wish I had transferred all of those Dig 8 tapes to DVD last summer now.....

george jung
Wed, 07 May 2008 23:49:06 +0000

I've come across another site discussing c31:10 code (the second code that came up after I'd successfully removed the tape). Indicates 'tape loading failure'; perhaps something 'bent', or more likely, a stripped/worn gear. Doesn't sound too easy for a DIY to evaluate/fix. Or is it? Anyone know?

george jung
Thu, 08 May 2008 03:00:46 +0000

Thank you so much dave!
that tricked really worked.
my camera started to tweak a little i was regretting trying to fix it
and then it popped out.
thank you again

Luke
Sun, 18 May 2008 00:26:37 +0000

Fanastic fix thanks, has happened before and paid sony a fortune to fix. Very happy now. I love these forums!

Happy bunny
Thu, 22 May 2008 11:49:03 +0000

I have a DCR-TRV10 with the same problem. the tape housing was merely bent. once I (gently!) bent it back with small needle nose pliers, the tape loaded and ejected fine. Hope this helps

Sam
Fri, 30 May 2008 14:55:01 +0000

It worked!!! I unplugged the camera and removed the battery, waited a few minutes and it opened right up. Thank you to all who posted th efix!!!!!

Greatful in California
Sat, 31 May 2008 20:48:59 +0000

I have the Sony DCR-TRV38, which has worked successfully for many years. Lately, I'm getting the C32:10 code. It started with a test tape, but I was able to eject the test tape from the caddy. I wanted to stripe a new tape for a video project coming up. I loaded a brand new Sony tape into the caddy and the C32:10 error returned. This time, however, the mechanism wouldn't eject the tape after rising up (in 2 stages)by opening the caddy. I've read all the suggestions posted here and tried them all and other variants. Does anyone have specific experience with this model? Any help would be greatly appreciated.

Len
Tue, 10 Jun 2008 00:14:26 +0000

Hello, I read the suggestions above for resolving the C32:10 code for DCR-TRV285E. Can someone please help me know how do I set the camera to VCR mode. I downloaded the PDF for DCR-TRV285E but wasn't able to figure it out.
Thanks in advance,
Azara

Azara
Fri, 13 Jun 2008 18:51:16 +0000

I have a TRV12 camera and the tape is stuck. Won"t do anything, record, play or anything and the tape won't open and rise. ANy ideas? Jerry

jerry stevens
Wed, 18 Jun 2008 02:44:52 +0000

These steps worked for me!

voila!

1. Open the tape cover fully until it clicks open.

2. Turn the camcorder on to "VCR Mode."

3. With the cover still open and the camera in "VCR mode," take out the battery.

4. Put the battery back in--out should pop your tape.

dmoney
Thu, 26 Jun 2008 18:18:43 +0000

I have a a SONY DCR-TRV310. Whenever I push the tape in,the error code c32:42 shown and the tape is stuck in the mean time. Is there anyone to be able help?
THnaks!!

Esther Lee
Sat, 28 Jun 2008 17:04:45 +0000

I have a a SONY DCR-TRV310. Whenever I push the tape in,the error code c32:42 shown and the tape is stuck in the mean time. Is there anyone to be able help?
THnaks!!

Esther Lee
Sat, 28 Jun 2008 17:04:55 +0000

Have a HDR-HC3- error C32:11. Door would not close-tried everything, finally hit 3 or 4 times HARD on the bottom of camera with one hand while holding firmly with other hand-that did the trick, apparently a mechanical jam that the blow unstuck...

Chuck
Thu, 03 Jul 2008 02:48:56 +0000

So...great thread...
I have an older trv340 and I don't get any error code, but the cassette will not eject. It plays fine...records fine...compared to a similar model, it looks the same. There is a clicking noise the cover plate makes, which is not as strong as the working camera. I have turned it over, looked for missing screws and everything looks fine.
Is there a way to manually start the ejecting process?
Anyone have a service manual for this model?
Many thanks in advance...
Oh, and I've tried the power trick about 10 times...doesn't seem to do it...

Chad
Fri, 04 Jul 2008 01:14:43 +0000

"There is a clicking noise the cover plate makes, which is not as strong as the working camera."
Sorry...that's not right. The working camera makes a pretty solid click when fully opened..the non working camera does not...
Cheers!

Chad
Fri, 04 Jul 2008 01:17:45 +0000

Sony TRV328 dropped, tape stuck. Loading motor plastic mounting bracket broken. Repaired with RTV silicone. After RTV had dried for 24 hours tape ejected fine with 9V battery and clip leads applied directly to disconnected loading motor. Unit now gives 32:30 or 32:11. All above fixes and slapping on side don't cure the problem.

Any additional advice is appreciated. Possible timing problem.

Steve

Steve
Fri, 18 Jul 2008 16:48:28 +0000

SAVED MY DAY !!!
My son dropped the camera and tape was stuck,
but you guys saved the day.
THANKS A MILLION !

Ge
Sun, 03 Aug 2008 16:54:29 +0000

I gave my daughter my order handycam when I bought a TRV350. She started getting error codes and no operation. E31's and sometimes E34's She found a site that suggested "The Sony Slap." A couple of gentle but not so gentle 'slaps' to the bottom of the case. Camera worked fine after that. Mine 350 gets the error code. The "Sony Slap" has worked for me too. I tried all the battery out, set to VCR, etc..with no success.

Neil Orchard
Mon, 04 Aug 2008 17:24:42 +0000

I have a trv18 and the tape eject by following the instructions. The tape is from Greece and it is damaged in one area does any one know if the tape can be spliced or fixed somehow? I have no idea on how to oil the gears but the tape unit is definately not working. I want to save the tape from my honeymoon in Greeece

linda
Fri, 08 Aug 2008 00:03:26 +0000

Sony Handycam dcr-hc48, door wont close C:32:11
Tried all the tricks mentioned, Battery in & out, ac adaper in and out, slapped it hard, door is still jammed open.
I'm about ready to stomp it, and see if that works.

Please help

Charles W. S.
Mon, 11 Aug 2008 17:40:36 +0000

I have a Sony CCD-TRV37. Facing the tape compartment, lower bottom right, small white drive gear appears to be misaligned with the tape mechanism for it to close. When powering up, that small white drive gear makes a loud clicking noise while that little white gear is spinning. How do I get the drive gear back in lne with the black driven gear behind it?
Thank you in advance with any assistance you may provide.

Rob
Sat, 06 Sep 2008 11:34:56 +0000

c:32:10 error fixed! Can't thank you enough! I was ready to start unscrewing things.

doug
Tue, 09 Sep 2008 17:03:50 +0000

I have a handycam dcr-hc48 for under a year, excelent care, in good condition,but a c:32:11 error came up. Lid door would not close no matter what. I've tried just about every trick to no avail..."some body help ma na"

Robert
Sun, 14 Sep 2008 11:21:20 +0000

Hey guys, I have a sony HDR-HC3. When I try to play the video, a blue scree comes on with no pictures. Any suggestions on the possible simple solution that I cant figure out?

michael
Mon, 20 Oct 2008 00:07:09 +0000

EVERYONE - I AM TRYING TO SPEAK WITH SONY ON THIS ISSUE. CALL THIS PHONE #
866-357-6230

IT IS THE SERVICE CENTER FOR SONY - ASK TO SPEAK WITH JULIO. DO NOT GIVE UP.
TELL HIM YOU HAVE AN ISSUE WITH YOUR CAMERA AS THE DOOR WONT CLOSE.
AND YOU GET THE ERROR C3211.

IF WE ALL COMPLAIN ENOUGH, MAYBE THEY WILL FIX THE CAMERA. THEY WANTED 500 DOLLARS FOR THIS FIX.
IF THAT DOESNT WORK, WE CAN START A RECALL OR A LAWSUIT

Robb
Mon, 20 Oct 2008 19:18:09 +0000

After just seeing a tape of our three young children, popped another tape to see what was on it. Got the error C:32:11 on my Sony DCR-TRV33E. Panicked. Googled the problem, found this site, fiddled with the power and battery and VCR settings, switching off, taking the battery out. Panic over! The tape is out and the camera seems to be working again! Thanks!!!!!

Eric
Thu, 13 Nov 2008 23:32:26 +0000

i have a problem that i can not figure out for the life of me. i have an old sony handycam ccd-trv37 and it ejects the tape by itself! it does it when its off, on player mode, on camera mode, when charging , and with or without tape. i bought a new batt. didnt fix, i tore camera apart and cleaned, didnt fix. other wise works perfect. please help me!

earl
Sat, 29 Nov 2008 14:13:06 +0000

I have a Sony TRV-320 and I STUPIDLY pushed down on the tape mechanism rather than let it load by itself. It became stuck and I got the error code C:32:11 flashing on the LCD. I came to this message board and used someone's tip to just shut it off, remove the battery, plug into AC outlet and turn back on. The tape just popped out! THANK YOU!!!!!!!

Kevin B.
Sun, 30 Nov 2008 13:34:24 +0000

I tried everything on my Sony TRV240 and the tape mechanism still not open. I also found a black roller fell out. Any suggestions? need this fix soon for the holiday.

thanks

Nha
Sun, 30 Nov 2008 17:08:41 +0000

Search for "black roller" on this web site and you'll get your answer. Be sure to read the entire thread.

Chieh Cheng
Mon, 01 Dec 2008 04:06:34 +0000

Daves solution worked for me. Cheers

andy
Fri, 12 Dec 2008 08:01:24 +0000

where is or how do i get to the "slim battery" I have the sony TRV240. After trying the VCR mode/remove battery suggestion, Tape is "trying" to pop up, but won't completely come out/up. HELP!!!

Pattie
Tue, 16 Dec 2008 18:26:33 +0000

I have a Sony DCR-HC22E - accidentally pushed down (slightly!) when inserting a new tape into the mechanism - the whole thing jammed and whirred for 5 secs before the 32:11 and later 32:10 error codes came up - tried resetting, taking the battery out then putting it back in, and connecting the AC adaptor - in the end managed to get things working again with the AC adaptor tip above AND a couple of firm 'sony slaps' as mentioned above too! Thanks a million - looks like a common problem!

Steve
Tue, 30 Dec 2008 15:05:46 +0000

I have DCR-HC21 NTSC. My son dropped it on floor since then tape got locked and got message C:32:11. I removed the battery. Left the camcorder alone for few minutes and then rettached the battery. It started working again.

irfan
Tue, 30 Dec 2008 23:42:30 +0000

Well, I don't know if this helps or makes your lives worse...

Upon buying a new HD camera, I decided to ask a shop in London Tottenham Court Road on some tips about keeping the camera in good condition for the longest time;

here is the what the shop owner told me who was a knowledgable and professional person upon buying the camera:

1) DO NOT USE TDK Tapes WHATSOEVER ( They are aparently KNOWN for causing condensation ) and a LOT of problems. He nearly killed me when I told him that I already do and thinks they are the best tapes!
2) DO NOT KEEP THE Tape in your camcorder when it's not in use for a long time.
3) Best tapes are SONY as for his recommendation (believe me, I am not employed by SONY nor do any work for them, but this is what he mentioned, and you can check by yourself if you want to speak to any shop).

After buying the new camera, I went back home to put it on power-charging for the first time-usage,

Ironically; Whilst waiting for it to charge, I decided to check out my previous camera that I always loved (SOny HCR-DC46E) where I always used TDK tapes in, the camera has been stored in my drawer for almost a month
without any problems whatsoever, since I had a tape placed in there already, I decided to follow the shop's advice and take the tape out of the camera since it's not going to be used, I ejected the TDK tape,
however, the killer problem was that the tape-compartment would not close whatsoever, I almost killed myself as I loved this camera a LOT.

It was the same problem, the same dreadful error message posted earlier in this thread, and door open and wouldn't close.

Before looking at this web page, I took the whole thing apart carefully trying to find if there is a sensor there somewhere as the camera seems to think that the door is close and giving me this error,
I could not fix it and felt quite bad.

Today, I decided to look over the internet and found this web page, where I am posting my incident there hopefully it might help someone.

Key thing: DO NOT LEAVE YOUR TAPE IN YOUR CAMERA IF YOU ARE THINKING ABOUT NOT USING IT FOR SOME TIME, OTHERWISE, YOU WILL HAVE CONDENSATION PROBLEMS ALL OVER THE PLACE NO MATTER WHAT YOUR TAPE OR CAMERA IS...

I will be researching to see where the sensors are located to find out how can this be fixed at some point.

I will keep you updated...

Regards
Heider

Heider Sati
Wed, 31 Dec 2008 13:54:12 +0000

Great thread. I have a DCR-PC330 and the door won't open. I tried the battery steps mentioned in the thread. Problem is I cannot find where the slim clock battery is located. I opened up a litle compartment (1 tiny screw) under the screen but it was just a chip & electronics in there. Can anyone tell me where to find the slim battery?

Thanks & happy new year!!!

Bruce
Wed, 31 Dec 2008 14:42:16 +0000

My PC110 has been showing the error C:31:22 and C:31:23 on and off intermittently for the past 6 months. It is New Year's Eve and the camera did not want to record again! I read the comments on this forum and smacked it 2-3 times as Debbie suggested. I had no luck. If anything, things got worse (or did they?), because after I removed the tape I noticed the small black tape roller or cylinder with black rubber cover (and a light blue insert inside it) was moving about free inside the camera. See Ahmed Jasim's comment with pictures here http://www.camerahacker.com/Forums/DisplayComments.php?file= . . . . I took the roller out and re-inserted the tape. The error now was changed to C:31:11 and some times C:31:42. I then opened the tape's door but the tape did not eject. As explained here (http://www.camerahacker.com/Forums/DisplayComments.php?file=Video%20Camera/Sony/DCR-TRV350_tape_wont_eject_C.32.11), I removed the battery, connected to mains (no waiting in between) and hey presto!. Tape ejected. Thanks for the advise.
I could not do a lot after that. I had to go out to a New Year's Eve get together party, so I just used the camera for taking pictures only.
I got up on New Year's Day (this morning) and after a full English breakfast I had the camera working in less than 1 minute. As explained in the links above, I cut a 3mm long piece from the back of an empty ball point pen (or biro) tube that was 2mm in outer diameter and inserted it in the black roller. Then I placed both on the empty roller and pressed it down gently but firmly to make it fit snugly. The biro piece sticks up by 1mm, but this does not seem to effect the operation. Since then all is working perfect every time.
Like Ahmed, I took some pictures to the PC110 repair in some detail.
I might also make a YouTube video of the cause, effect and repair procedure. My YouTube channel is http://uk.youtube.com/user/Glass0NI0N if you wish to check it out; note the zeros “0” not “O” in “0ni0n”. All my videos have been recorded on my PC110.
Shame onto Sony! Such a bad reliability issue on most their camcorder models! You would think they will fix it in all these years that it has been reported here. All it takes is a 1 minute long repair. Incidentally, I put a very small drop of superglue at the lower end of the 3mm biro locking piece to ensure it does not come off again. Do not do this if you think it will not help your situation.
I would like to thank you all for your comments and advice on this forum, from Debbie's “Smack-a-cam Club” to Ahmed Jasim's pictures and drawing and all of you out there for helping out and saving all of us repair costs.
Wake-up Sony and bring your quality standards to match your prices!
Cheers & Happy New Year to all of you
Stel

Stel
Thu, 01 Jan 2009 14:30:27 +0000

I made this video and posted it on my YouTube channel. Here is the link:
http://www.youtube.com/watch?v=VUIN-ygjN_g
I hope it helps.
Cheers and thanks for all your comments and advice.

Stel
Sat, 03 Jan 2009 15:32:10 +0000

GRACIAS DE VERDAD FUERON DE MUCHA AYUDA
THANK´S YOUR´S ANSWERS HELPME

GENARO
Mon, 19 Jan 2009 07:45:14 +0000

removing battery worked for me!

Sean
Sat, 24 Jan 2009 19:00:05 +0000

when u detach the battery dont reattach again for 2-3 minutes to "drain the power" from camera then reattach, hopefully C:32:11 (reattach to power source) issue will be resolved.

irfan
Sun, 01 Feb 2009 03:30:22 +0000

There is no such luck for me:( I have tried the suggestions above and nothing worked. The tape sits there like it is glued in and won't come out no matter what I do. I have Sony HDR HC7. Smeone got lucky and got this working> Please share solutions.. thanks

Cathy
Thu, 05 Feb 2009 18:05:52 +0000

I had the problem of error 31:23 in my DCR PC9E. I tried banging and shaking it hard as advised in various forums.
However I finally gave the same to Sony Service in Bnagaolre. The Engineer changed the Roller ( Black rubber part) and it has become all right. I suggest to all having this error to get it serviced from Sony, as this error is due to wear & tear of the moving parts.
Hope this helps..

AK Vyas
Fri, 20 Feb 2009 02:59:49 +0000

I just watched how my friend performed all that silly tasks with batteries and other recomended stuff... (error 32.10) Nothing really worked. But finally he found a solution. He amost took all camera apart, gave it nice man shake, and when he pluged a power cord in... Oh yeah!! Cassette came out. But you know what?.. He just put everything together, tried to check if it will work now. Ad same damn problem. Its stuck...
My friends - buy digital!

Xenomorph
Sat, 21 Feb 2009 00:17:50 +0000

I have the DCR-PC100. The C:32:10 error message has been on my camera since 12.2005 with a tape stuck inside! I followed the PC110E instructions listed below and it worked! After 3+ years I have my tape back and camera in good working order. Sony wanted $300 just to receive the camera plus parts, shipping and labor.

1. Open the compartment, wait for the click to ensure it is open completely.
2. Set "VTR" mode.
3. Remove battery
4. Place battery back in and wait for tape ejecting mechanism to function releaseing the tape.

NOTE: I had to remove the tape twice before it worked.

george
Mon, 09 Mar 2009 01:51:04 +0000

A quick corection to my earlier comment.

I had to remove the battery twice before it worked.

george
Mon, 09 Mar 2009 01:53:40 +0000

Same Error
Screwed around , battery off, door open. reset button, after 7 sttempts, tape pops out.
Fuji Tape, they mentioned below, are problems, stay away!
Thanx for the help!

Shawn
Sun, 15 Mar 2009 09:29:23 +0000

This actually worked. Thanks to you guys!

stef
Fri, 20 Mar 2009 22:06:24 +0000

My walk away . . . NEVER buy SONY!. I too have the same problem. With 25-30 tapes of my kids when they were young, with family vacations, birthdays, get-together, kids learning to ride bikes, pulling teeth, you know . . . the memories that you want to have forever . . . I'm just amazed, astonished and flabbergasted that Sony is going to try and make money off you, after they have already done so off YOU the customer.

I'm amazed that they will not stand by their products and expect their customers to wallow in their misery. They want to charge from $200-$300 to fix this!!!!!!! . So... after 40 minutes of trying all the different gyrations outlined in this msg board, I got my camera to work. My next step will be to convert all my tapes to DVD, make several copies and then, never use the SONY again. I'll just use my reliable and trustworthy Canon camera that I've been using the past few years. (The one that had to purchase because the Sony C:32:10, and C32:11 problem. ) I will NEVER buy another SONY product. There is a reason they are hurting as a company, it is because they don't care about their customers! So, buy CANON or APPLE products. They make great products and they support them. BOYCOTT SONY!!!!!! Sorry for the rant . . . but thanks to all you kind people who have given your time to provide solutions. One last thing to those of you that are having trouble.... I just kept trying various gyrations of the solutions offered and it finally worked. I've been trying to get my camera to work about 10 times over the three years.

Astonished!!!!
Fri, 27 Mar 2009 16:03:39 +0000

I can't find the backup battery location on a DCR-PC330. Anyone know where to find it?

BGZ
Sun, 29 Mar 2009 18:24:27 +0000

C:32:11 error here too, on a Sony DCR-HC26. My tape is out and won't load. The error message occurs whether I try to load the tape or not. This happened once before, and resolved itself temporarily.

Here's my hypothesis: There is either a short circuit, or a jam in the tape loading/unloading motor and gear setup. This could explain why the same error message occurs for some people when the tape is stuck in and others when it is out. It might also explain the recommendation of removing the battery (or AC adapter) and reinstalling it, since this might get the motor out of it's stalled condition. This might also explain why smacking the camera works for some people.

So now what... Try removing the door to allow more access to the small motor? Check the voltage across the solder points on the motor? Try to gently rock the gears back and forth? Someone can help crack this. There are lot's of bulletin board messages on the internet about this problem on a wide range of Sony cameras... but no real solutions if the battery removal/camera smacking doesn't work. Let's figure this out, if you have any insight please jump in! If I can make sense of it I damn well will post the answer far and wide.

Brad
Sun, 12 Apr 2009 19:08:41 +0000

Error C:32:11 en handycam Sony

Escrito por José Lobos

Me aparecio este error en mi Handycam, fui al representante y el costo de reparacion es muy alto, asi que me di un paseo por Internet para ver si encontraba algo, hay muchos datos que no dan resultados y que no se ajustan al problema. Pues bien como no encontre nada, me puse a reparar mi camara y descubri cual es el problema y la solucion, inmediatamente pense y dije “hay mucha gente que le ocurre lo mismo y tenemos que ayudarnos entre todos�.

Bueno espero que les sirva y aquí les dejo este mensaje.

Bueno espero que les sirva y aquí les dejo este mensaje.

1. En primer lugar el error c:32:11, va acompañado con unos pitos y en el display aparece “conecte la entrada de poder�.
2. El síntoma: al sacar la minidv, la casetera queda abierta siendo imposible cerrarla y siendo imposible incertar una nueva cinta.

Solución

Debes desarmar la camara por completo para poder llegar a la solucion. Retira las partes empezando por las tapas pequeñas laterales, luego saca la parte donde se encuentra el display/pantalla (sale completa al soltar 2 tornillos). Luego desmonta la parte trasera (donde va la bateria), luego la parte delantera donde va la proteccion del lente. Luego saca una pequeña tarjeta que esta adosada a un armazon metalico de la parte de inferior que conlinda con la tapa de cierre (aquí va una pequeña pieza metalica que se suelta y es la que afirma la camara al trípode, fijate en la posición para cuando tengas que armar). Luego desmonta la tapa que cubre la casetera (ojo que tiene tornillos por dentro que es muy difícil sacar. Te aconsejo que utilices un destornillador con iman en la punta. Y recuerda dejar todo bien ordenado las partes y piezas, los tornillos que no son todos del mismo porte ni hilo (rosca) y en el orden que las retiraste, ya que una parte ensambla con la otra. Ten cuidado con los miniconectores planos hay algunos que van con “seguro�, retira primero el seguro sin forzar el conector ya que las pistas son de carbon.

Una vez que retiraste la tapa de la cinta, fijate al lado inferior derecho hay un motor de unos 2 cm de alto por 1 cm de ancho, apuntando hacia abajo, en el bastago del rotor tiene un engranaje pequeño en diagonal. Con una mano fija la casetera de la cinta en su posición de “cerrado� (la que has tratado de cerrar y no lo hace) mantenla presionada o si no se abrira de nuevo, pues bien esta es la parte difícil, debes girar con mucho cuidado con un perillero ultra fino el engranaje en sentido de las agujas del reloj, hasta que sientas un “click�, ojo que junto al engranaje hay un cable plano y son ultra delicados, trata de no pasarlo a llevar cuando estes girando el engranaje, en ese momento la casetera debiera quedar “cerrada� como lista para bajar con la cinta. Si el mecanismo quedo trabado en esta posición, entonces estas en condiciones de armar tu camara, si no repite la operación, hasta que lo logres.

Una vez que hayas logrado que el mecanismo de cierre este trabado, arma completamente tu camara, incerta la bateria y veras lo rapido que solucionaste tu problema.

Espero que esto le sirva a quienes realmente lo necesiten.

Fernando
Wed, 22 Apr 2009 03:25:47 +0000

I fixed my C:32:11 error. I had to disassemble the camera and reassemble it. Nothing else worked for me. I found this service manual for a similar model for 4 dollars downloaded (http://www.e-servicemanuals.com/product-view.php?prod_id=95 . . .) and it was helpful in determining the order of disassembly. It is also really helpful in understanding the error codes. C:32:11 means "Unload direction loading motor time out". C:32:10 is similar but in the loading direction. This means (probably) that even though the tape was ejected on my camera, the camera motor did not move the mechanism to the full end of it's range. The camera was still stuck trying to unload the tape. My guess us that the gears were frozen, perhaps by some debris, as I saw nothing else wrong.

Brad
Wed, 22 Apr 2009 05:53:39 +0000

hi!

my cam is DCR-HC26 i can't find the coin like battery, pls help thanks

xtyano
Sun, 26 Apr 2009 06:52:41 +0000

What great help and suggestions. I have a Sony DCR-IP55 and same thing happened getting the C32:10 warning and a C31 warning as well after I pushed down too hard on tape and it got stuck instead of letting mechanism ease it in itself. Got tape unstuck and the error message left.

Now I cannot close the door, without getting the C32:10 error. I hear ti close, watch the spoolers spin and the one on the left hand side - not with the black spool is not working properly or it seems the motor isnt working properly, any suggestions please!

Does any one have interior shots of what it should look like so I can make sure everything is lined up properly.

I do not want to spend $500 for sony to look at it, which is what was estimated on their web site.

elizabeth Stanton
Wed, 29 Apr 2009 19:05:05 +0000

One more thing is that it makes this horrible clicking noise when i close it and I can hear the motor revving trying to get in place, I'm assuming. . . thanks !

elizabeth Stanton
Wed, 29 Apr 2009 19:08:11 +0000

I have a sony dcr trv350 with 32.10 error. I followed directions, removed battery and plugged in power cord. The cassette ejected right away. Thinking my solution was at hand, I reinserted the cassette. I have tried every combination of removing batteries, power cords, VTR, Record mode and I can not get it to eject. When I give it power (battery or cord) the unit will move slightly (not allowing door to close). When I give it power again, it will go all the way in and door will close. It goes back and forth (slightly) each time I give it power.
A slim battery was mentioned for another unit. Does anyone know if the 350 has a slim battery? Any other suggestions?
Thanks,

john C.
Fri, 08 May 2009 14:46:29 +0000

My cassette was stuck and I had the same problem on a Sony Handycam DCR-HC51....

Removing the battery while the cassette door is open works.

Thank you very much guys...

You helped me to repair my supervisor's camera and saved my a... :D

Jorge Arroyo
Mon, 11 May 2009 14:01:38 +0000

sony dcr-hc22e, had a problem getting the tape out
tried the first tip on this site and it worked

only now, everytime i put the tape in, it ejects it immediately.
help!

lalala
Mon, 18 May 2009 00:57:34 +0000

The information on this board was very helpful for me. I had an 32:11 code on my Sony camcorder DCR-TRV260. The tape would not eject. I followed the instructions and it worked. Thanks Camera Hacker. I will keep your blog as one of my favorite for future problems.

Thanks,

Tony

Tony Tone
Mon, 18 May 2009 15:39:17 +0000

Had C:32:11, alternating with "replace power source". Gave it a few _good_ slaps on the bottom and she's back in business. Hand hurts now, but that's how much force it took.

Sony DCR-HC26
Tue, 02 Jun 2009 01:11:27 +0000

The "putting camera in VCR mode and taking the battery away" did not work for me. But the "hold camera firmly with one hand and bang te bottom with the other hand a couple of times" worked fine:-)
Good for anger management too.

Dala
Sat, 13 Jun 2009 16:28:37 +0000

ITS THE TAPE BEING JAMMED ITSELF, TRY THE ABOVE METHODS BUT THEN TRY A DIFFERENT CASSETTE AND "THAT SHOULD SORT YOUR PROBLEM!!"

WORTH A TRY

LEE
Thu, 18 Jun 2009 16:22:22 +0000

just came across this post. worked like a charm with a sony VX-2000. the service guy was trying to seel me a $285 servicing. thanks so much. the internet is AWESOME!>!>!

d

dean chamberlain
Wed, 24 Jun 2009 23:43:07 +0000

I have a dcr-trv250 with a c 31:22 error and a upward facing underscored arrow in the middle of the screen. The tape ejects and inserts fine but will not play, rwd, ffd, or record. I tried removing the battery pack then resetting and plugging into the wall and 3 different tapes still is not working. Well, it will work momentarily after resetting the unit then the familiar chime and C 31:22 with a fast flashing upward facing underscored arrow in the middle of the screen appears and the vcr functions stop working. The manual has not been any help, and from reading this thread, I see there are a lot of tech savvy individuals who might be able to salvage this unit. Please help...Thanks.

Scot
Tue, 07 Jul 2009 20:00:38 +0000

worked with my TVR20E
many thanks!

Pointless Dav
Mon, 13 Jul 2009 14:57:58 +0000

Hi.
I've got a c:32:11 error on my dcr-hc44. I tried all the tips of this usefull forum, but with no results. Any other idea? I tried to find the little battery (coin dimension) ... where is it?
Thank you for your support.

Roby
Sun, 19 Jul 2009 18:31:06 +0000

Hey, I have a Sony Handycam mini DV model with Carl Zeiss Vario-Tessar lens, which was bought in July 2007. I used this video camera for around 20 tapes in total.

Yesterday I wanted to upload a few of my overseas videos and experienced a problem with the tape and camcorder- the door would not shut and the camera displayed a "c:32:11" flashing error message!!! omg, this is definitely not a good sign. To much avail and web browsing, all efforts were futile.

Today, while browsing the net (nothing to do with fixing this BS problem), I decided to give it another attempt, and NOW IT WORKS!!!!

This is what I did (while the camera is off):
Look inside the system where the tape goes, and gently prod/ poke the silver bit with the grey casing, and the three metal stick-like parts next to it.

Turned it on, and it was working. I think dust must have settled in the metal parts seeing as I haven't used it in over 6 months, and the "prod approach" unsettled the dust/etc... whatever it is, the camcorder is now working.

Good luck to those still trying, I hope yours works soon too as I know how much heartache I had just worying about it.

Bjay
Sat, 25 Jul 2009 10:13:44 +0000

Hi,

I've had the same problem. Tape won't eject and error C:31:11 was displayed. I've got the Sony DCR-TRV15E.
The following solved the problem:

1. Open the tape cover fully until it clicks open.

2. Turn the camcorder on to "VCR Mode."

3. With the cover still open and the camera in "VCR mode," take out the battery.

4. Put the battery back in--out should pop your tape.

Jarno
Sun, 02 Aug 2009 19:36:40 +0000

My one-year-old, rarely used Sony DCR-HC52 gave me the same C:32:11 reading, and would not eject my vacation tape, no matter what I did with regard to taking out and putting in the battery and/or power cord. BUT, lo and behold, sure enough, after smacking the bottom of the camera with my hand (which did not fix the problem), I held it firmly and smacked it down on my desk a few times, flat on it's bottom, and bingo, when I opened up the door, the tape ejected, and everything seems to be fine ever since. Strange, but true. Thanks to all who have helped, or tried to help. Sony, are you listening?

Gerry
Thu, 13 Aug 2009 17:30:15 +0000

Thank you so much!!!!!!!!!!!!!!!!!

Wow!!!! I was so worried about damage my camcorder!
Thanks a lot!

Sun
Fri, 21 Aug 2009 02:29:44 +0000

GOTCHA !!
Bonjour à tous !
Après un code erreur C:32:11 sur mon SONY DCR HC35 je ne pouvais plus fermer la caméra et l'écran affichait "rebrancher alimentation" et indiquait "eject".
Impossible de refermer le camescope ou de remettre une autre cassette.
SOLUTION :
Il suffit de maintenir le "tiroir" motorisé (où il est écrit DO NOT PUSH)à cassette entre le pousse et l'index et de tirer fermement vers le haut : LE MESSAGE DISPARAIT et il est à nouveau possible d'insérer une cassette et de fermer la caméra.
CIAO !

Thomas
Sat, 22 Aug 2009 16:22:52 +0000

It is quite strange that i had exactly the same problem. As i was watching the casette yesterday on Tv the cam suddenly stopped i thought we didnt make record to the rest of it. I ejected the casette and saw that there was still unwatched tape. I reloaded the casette into the camera but this time didnt work and gave C:32:11 error message. I became mad i screwed out 30 screw then i was afraid to make everything upside down. In the morning i entered your forum and read something. I tried again. I put the battery again and in OFF mode i simply opened the casette deck EJECTED and it automatically worked and gave the casette back to me.

Kerem AVCI
Sun, 23 Aug 2009 05:29:26 +0000

I have two months old,sony DCR-HC53 with C:32.11 error. I have tried every combination of removing batteries, power cords, VTR, Record mode and I can not get it to eject the cassette. Any suggestions?

fragisko
Sun, 30 Aug 2009 20:59:15 +0000

Thanx Toby!!!!!! You are a lifesaver!!!! Much Love!

LT
Wed, 09 Sep 2009 14:00:47 +0000

Why can't we sue for this?
It seems like a wide spread problem.
I have a DCR-Hc28 with stuck open casette door.

This unit is younger than 1 yr and never been outside the house.

Class action!

Deniz
Sat, 19 Sep 2009 22:44:22 +0000

I have a sony DCR-HC27E and the door wouldn't close.
The error is C:32:11 Re attach the Power source.

Can somebody give me some advise or any help please?

Thank in advance
regards
Guno

Helslijnen
Sat, 17 Oct 2009 16:08:33 +0000

i haven't tried the methods yet.. no power cord, but i have a sony trv328..
the tray thing wont open to accept tapes.. it doesn't have a tape stuck in..
would the methods above possibly work for my problem??
i have no idea of error codes or anything..

Hap3niz
Sun, 18 Oct 2009 06:20:42 +0000

wait.. do i need to just charge my battery..
or will i need the cable that plugs into the camcorder??

Hap3niz
Sun, 18 Oct 2009 06:22:07 +0000

Damn i got the same problem here in holland for a few months error C:32:11 tape door wil not close. i got the HDR HC3 for 3 years and just filmed only 4 tapes 60 min,

berny
Tue, 27 Oct 2009 21:28:35 +0000

You guys are gold! Here is is 2009 and I had the 32:11 code on my TRV350. I followed your instructions and got my tape out!

I've been seeing artifacts on playback - the manual says it's time to clean the heads using a special cassette. I'm just happy to have the opportunity to do so!

Thanks again, geniuses!

bimplebean
Wed, 04 Nov 2009 05:41:25 +0000

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